Client Profile: The client was a building components company that supplies components for a variety of construction projects, ranging from apartments to commercial buildings. The client faced challenges related to long lead times and inflexibility in deliveries, which negatively impacted end customer satisfaction.
The client’s challenges:
1. Inventory management – The client did not have an adequate inventory management system, leading to shortages of some components and excesses of others, further complicating the production process.
2. Long lead times – The client often experienced delays in the delivery of components from its suppliers, leading to production downtime and affecting the timely completion of projects.
3. Lack of flexibility – The inability to respond quickly to sudden customer orders resulted in the loss of potential contracts and negatively affected the company’s reputation.
Prasmet’s solution:
Prasmet proposed a comprehensive solution that included the creation of stockpiles of metal components critical to the customer’s production. As a result, customers could order parts on demand, and Prasmet ensured delivery even on the next business day. As part of the Prasmet cooperation, Prasmet:
1. Prompt delivery guarantee – Prasmet committed to delivering ordered components within 48 hours, which allowed the customer to run production smoothly.
2. Analyzing the customer’s needs – Prasmet conducted a detailed analysis of the customer’s orders, identifying the most frequently needed components and the optimal quantities to keep in stock.
3. Creation of a flexible ordering system – Thanks to the inventory management system, Prasmet was able to quickly replenish inventory and deliver orders within short deadlines.
Results:
Reduced lead time to 48 hours – Thanks to stock inventory, the customer was able to order parts quickly and receive them even on the next business day, greatly increasing its production flexibility.
Increased end-customer satisfaction – The ability to respond quickly to customer orders allowed the company to complete projects on time, which contributed to increased customer satisfaction and winning new contracts.
Efficient inventory management – The implemented inventory management system allowed the company to better match supplies to actual production needs, which reduced costs associated with over- or under-supply of components.
Summary: Working with Prasmet has enabled a manufacturing company in the construction industry to achieve exceptional order flexibility. Thanks to the creation of stockpiles and fast delivery of components, the client has not only gained greater production efficiency, but also competitiveness in the market, which has contributed to further growth and increased customer satisfaction.
